Credits from special offers such as sales or packages are non-refundable. In certain circumstances, credits can be transferred to other clients or used for services of equal or lesser value, excluding cosmetic products.
All packages and sale credits expire two years from the purchase date.
We offer a 30-day money-back guarantee for unopened, sealed, or defective items. No refunds are provided for physically damaged or used products.
Completed services or treatments are non-refundable.
Gift certificates are non-refundable.
Courses are refundable within 48 hours after purchase. The training product or material is considered to have been used by the client once access to it has been granted, including any other form of intellectual property.
Accepted refunds are processed within 10 business days, using the original payment method or per third-party policies. Signed forms or contracts may be required, which could potentially delay the process.
We log visitor IP addresses, browser types, etc., and use cookies for visitor preferences and registration. Personal information is used for personalized content and possibly advertising. SMS or text promotions may be sent. Email addresses are never sold or leased, and subscriptions can be canceled as instructed in emails. Cookie use is disclosed.
Google uses cookies for ads. Visitors can opt-out of the DART cookie.
Information is subject to change according to Canadian laws. Contact customer service for inquiries.
Clients assume risks associated with treatments, acknowledging that they are not substitutes for medical care. Multiple appointments may be necessary for visible results. Unprofessional behavior may result in service termination.
Entering the establishment assumes acknowledgment and assumption of COVID-19 and other safety risks.
This agreement binds users to site use, with changes made at the company’s discretion. The site is intended for users at least 13 years old, with minors requiring parental consent.
Site content is protected and intended for personal use only. User-generated content remains the user’s responsibility.
The site must not be used for unauthorized or illegal purposes. Users are responsible for their registrations and activities on the site.
Any form submission on this website, or an online booking of services, constitutes your acceptance and subscription to automated messages from our company.
Users acknowledge and accept the risks associated with website use, including but not limited to data breaches, hacking, and viruses. It is recommended to use updated antivirus software and exercise caution when interacting with online content.
The website content is provided for informational purposes only and does not constitute professional advice. Users should consult qualified professionals for specific concerns or queries.
Clients entering the premises assume responsibility for any risks associated with physical presence, including but not limited to slip and fall accidents, allergic reactions, or adverse effects from treatments. It is advisable to follow all safety instructions provided by staff and signage within the establishment.
By using the website or visiting the premises, users agree to indemnify and hold harmless New Age Spa Inc., its employees, and affiliates from any claims, damages, or liabilities arising from their use of the website, content, or premises.
Users acknowledge that they have read and understood the risks associated with website use, content, and premises, and voluntarily assume these risks by accessing the website or visiting the premises.
1. Purpose
This policy outlines the guidelines and procedures for sending marketing text messages (SMS) to clients and potential clients to ensure compliance with legal requirements and to promote a positive client experience.
2. Consent
Obtain explicit, opt-in consent from all recipients before sending marketing SMS.
Provide a clear and easy opt-out mechanism in every message.
3. Content
Ensure all messages are relevant, valuable, and tailored to the recipient’s interests and preferences.
Include the clinic’s name, contact information, and an opt-out option in every message.
Avoid sending messages that contain misleading or false information.
4. Frequency
Limit the number of messages sent to each recipient to prevent spam and maintain a positive experience.
Suggested frequency: No more than 2-4 messages per month unless the recipient has indicated a preference for more frequent updates.
5. Timing
Send messages at appropriate times of the day, respecting the recipient’s time zone.
Avoid sending messages during unsociable hours (e.g., late at night or early in the morning).
6. Opt-Out Mechanism
Provide a clear, easy-to-use opt-out option in every message, such as replying with “STOP.”
Immediately honor all opt-out requests and ensure the recipient is removed from the SMS list.
7. Compliance
Comply with all relevant laws and regulations, including the Telephone Consumer Protection Act (TCPA) and the Canadian Anti-Spam Legislation (CASL).
Regularly review and update SMS practices to ensure ongoing compliance with legal requirements.
8. Data Security
Protect the privacy and security of recipients’ personal information.
Use secure systems for storing and transmitting SMS data.
9. Monitoring and Evaluation
Regularly monitor the effectiveness of SMS campaigns and adjust strategies based on feedback and performance metrics.
Evaluate the impact of SMS marketing on customer satisfaction and business objectives.
10. Training and Awareness
Provide training for all staff involved in SMS marketing to ensure they understand and adhere to this policy.
Promote awareness of SMS marketing best practices and legal requirements within the organization.
11. Responsibility
Designate a responsible person or team to oversee SMS marketing activities and ensure compliance with this policy.
Address any issues or complaints related to SMS marketing promptly and effectively.
By following this SMS Marketing Policy, we aim to engage our clients and potential clients respectfully and effectively, fostering positive relationships and driving business success.
For any questions or concerns regarding this SMS marketing policy, please contact our customer service team at 1-(888)-808-0955.
