New Age Spa Inc. – Terms and Conditions

Appointments, Cancellations and No-Shows

  • Please give us at least 48 hours’ notice to cancel or reschedule an appointment, online, by phone or by text.

  • A cancellation with less than 48 hours’ notice, or a missed appointment (no-show), is subject to a $50 fee. The fee may be charged to the card on file, settled at your next visit, or deducted from a credit on your account.

  • After a late cancellation or a no-show, your next appointment may require a $50 deposit to confirm the booking. The deposit is requested through a secure booking link, must be paid within 6 hours or the time slot is released, and is credited toward your bill at the appointment.

  • This applies to every booking, including appointments paid with a voucher, package, promotion or gift card. The prepaid treatment itself is not lost; only the fee or the deposit applies.

  • Repeated late cancellations or no-shows may require a deposit for all future bookings.

  • If we must cancel or move your appointment, we notify you as early as possible and no fee applies.

Promotional Rules (Pre-paid service vouchers)

  • Promotional purchases (sales, vouchers, packages and Black Friday offers) are non-refundable after 48 hours from the time of purchase.

  • Promotions, sales, vouchers and discounts cannot be combined.

  • Vouchers from special offers (sales, packages, or promotions) are non-transferable.

  • Vouchers must only be used for the specific service they were purchased for; they cannot be applied to different services or products.

  • Vouchers are strictly tied to the original purchaser and cannot be used by another person.

  • Vouchers must be used by the date disclosed at purchase. After that date, any unused value remains available as an account credit.

Promotional Voucher Expiration

New Age Spa offers limited-time prepaid service vouchers linked to specific treatments. These must be used before their expiration date:

  • Black Friday Promotions: Valid for 1 year from purchase date.

  • Summer Promotions: Valid for 1 year from purchase date.

  • Service Packages: Valid for 1 year from purchase date.

Service Packages

Validity. Each package includes the number of sessions and the price shown at the time of purchase. The package rate applies for one (1) year from the date of purchase. After that date, any sessions not yet used remain available as an account credit equal to the amount paid for them, applicable to our regular prices in effect at the time of use. Credits do not expire.

Cancellation. You may cancel a package at any time by written notice to info@newagemtl.com. We refund the amount paid, less sessions already received charged at our regular per-session price, and less the maximum cancellation penalty allowed by law, which is applied in all cases.

Example. You purchase 6 sessions for $690 (regular price $135 each). After 2 sessions you cancel. We refund $690 – (2 x $135) = $420, less the applicable penalty.

Use. Sessions are booked by appointment, subject to availability, and are personal to the purchaser. Missed or late-cancelled appointments are governed by our appointment policy.

Product Refunds

  • 30-day money-back guarantee for unopened, sealed, or defective items.

  • No refunds for opened, used, or physically damaged products.

Online Orders

  • Refunds permitted within 48 hours of purchase, provided the item has not shipped.

  • Applies to all online purchases, including courses, vouchers, coupons, and products.

Service Refunds

  • Completed treatments and services are 100% non-refundable.

Gifts

  • Gift cards and gift certificates are non-refundable, non-exchangeable, and non-transferable.

  • Valid for in-clinic purchases only.

  • Can be applied toward both products and services.

Tuition Fees (Courses)

  • Refundable within 48 hours of purchase only.

  • Once course materials have been accessed for 48+ hours, they are considered fully consumed and non-refundable.

  • All course content remains the intellectual property of New Age Spa Inc. and is protected under copyright law.

  • Students may not publish, share, or use training materials outside of the training agreement.

  • Tuition fee pays for a limited time 365 day subscription to online training material. In person classes are included free of charge within the program benefits.
 
  • Printed student theory material is an addition 85$ per module.

Refund Process

  • Approved refunds are processed within 10 business days using the original payment method (or other method approved by New Age Spa).

  • Signed forms, proof of purchase, or contracts may be required.

Privacy Policy

  • Visitor data such as IP addresses, browser type, and cookies may be collected.

  • Cookies are used for personalization, registration, and advertising purposes.

  • Personal information may be used for customized communication, including SMS or email promotions.

  • Emails are never sold or leased, and unsubscribing is available through links in messages.

  • Google Ads: Google may use cookies for advertising. Visitors may opt out of the DART cookie.

Disclaimer

  • Information, policies, and terms may change in accordance with Canadian laws.

  • Contact our customer service team for inquiries.

Editorial and Guide Content

  • The guides, articles and other editorial content on this website are provided for general information only. They are not legal, tax, accounting, medical, financial or professional advice, and they are not a substitute for advice from a qualified professional who knows your circumstances.

  • We take care with factual and regulatory statements, and our guides link to the authority relied on together with the date the source was checked. Laws, programme terms and regulatory requirements change, and content may not be updated immediately. Always confirm current requirements with the relevant authority, or with your own advisors, before acting.

  • Any ranges, timelines or illustrative figures that appear are general planning references only. They do not represent the results, costs or financial performance of any New Age Spa location, business or franchise, and none should be inferred.

  • Nothing on this website is an offer to sell a franchise. Where the law requires one, an offer is made only by disclosure document.

  • To the extent permitted by law, we accept no liability for any loss or damage arising from reliance on the content of this website. Links to external websites are provided for convenience only and we are not responsible for their content.

Liability and Treatment Risks

  • All treatments carry risks, and clients acknowledge that services are not substitutes for medical care.

  • Visible results may require multiple sessions.

  • Unprofessional behavior may result in service termination.

COVID-19 and Health Risks

  • By entering New Age Spa premises, clients accept the risks of exposure to COVID-19 and other health-related concerns.

Terms of Use

  • By using the New Age Spa website or services, users agree to these Terms and Conditions.

  • Terms may be updated at any time without prior notice.

  • Users must be at least 13 years old; minors require parental consent.

Intellectual Property

  • All website and course content is protected and for personal use only.

  • Users are responsible for any content they generate or submit through the site.

User Conduct

  • The site may not be used for illegal, unauthorized, or harmful purposes.

  • Users are responsible for their activities and registrations.

Contact and Subscriptions

  • Any form submission or online booking constitutes acceptance of these terms and automatic subscription to New Age Spa’s communications.

Risks of Website Use, Content, and Premises

  • Website use involves inherent risks, including data breaches, viruses, or hacking. Users are advised to maintain up-to-date antivirus protection.

  • Website content is informational only and does not replace professional advice.

  • By visiting New Age Spa premises, clients assume responsibility for risks such as slips, falls, allergic reactions, or treatment side effects.

Indemnification

By using the website or visiting New Age Spa premises, users agree to indemnify and hold harmless New Age Spa Inc., its employees, and affiliates against any claims, damages, or liabilities.

SMS Marketing Policy

1. Purpose

To ensure SMS marketing is compliant, respectful, and beneficial to clients.

2. Consent

  • SMS messages are sent only with explicit, opt-in consent.

  • Every message includes a clear opt-out option.

3. Content

  • Messages must be relevant, accurate, and valuable.

  • Every message includes New Age Spa’s name, contact details, and an opt-out option.

4. Frequency

  • Limited to 2–4 messages per month, unless the client requests more.

5. Timing

  • Messages are sent only at appropriate hours (avoiding late-night or early-morning).

6. Opt-Out

  • Clients can opt out anytime (e.g., by replying “STOP”).

  • Requests are honored immediately.

7. Compliance

  • All practices follow Canadian Anti-Spam Legislation (CASL) and the Telephone Consumer Protection Act (TCPA).

8. Data Security

  • Personal data is stored and transmitted securely.

9. Monitoring

  • Campaigns are regularly evaluated for performance and compliance.

10. Training

  • Staff involved in SMS marketing receive ongoing compliance and best-practice training.

11. Responsibility

  • A designated team oversees SMS campaigns and resolves complaints promptly.

Contact Information

For any questions about these Terms, Privacy, or SMS policies, please visit:
👉 newagespa.ca/contact-us