Promotions, sales, and discounts cannot be combined.
Credits from special offers (sales, packages, or promotions) are non-refundable, non-exchangeable, and non-transferable.
Vouchers must only be used for the specific service they were purchased for; they cannot be applied to different services or products.
Vouchers are strictly tied to the original purchaser and cannot be used by another person.
Vouchers expire on the date disclosed at purchase and will not be honored after expiration.
New Age Spa offers limited-time prepaid service vouchers linked to specific treatments. These must be used before their expiration date:
Black Friday Promotions: Valid for 180 days (6 months) from purchase date.
Summer Promotions: Valid until August 31 of the same year.
Service Packages: Valid for 365 days (12 months) from purchase date.
Expired vouchers or packages hold no residual cash value and will not be accepted. Since these are tied to services (not gift cards with cash value), expiration policies are legal and binding.
30-day money-back guarantee for unopened, sealed, or defective items.
No refunds for opened, used, or physically damaged products.
Refunds permitted within 48 hours of purchase, provided the item has not shipped.
Applies to all online purchases, including courses, vouchers, coupons, and products.
Completed treatments and services are 100% non-refundable.
Gift cards and gift certificates are non-refundable, non-exchangeable, and non-transferable.
Valid for in-clinic purchases only.
Can be applied toward both products and services.
Refundable within 48 hours of purchase only.
Once course materials have been accessed for 48+ hours, they are considered fully consumed and non-refundable.
All course content remains the intellectual property of New Age Spa Inc. and is protected under copyright law.
Students may not publish, share, or use training materials outside of the training agreement.
Approved refunds are processed within 10 business days using the original payment method (or other method approved by New Age Spa).
Signed forms, proof of purchase, or contracts may be required.
Visitor data such as IP addresses, browser type, and cookies may be collected.
Cookies are used for personalization, registration, and advertising purposes.
Personal information may be used for customized communication, including SMS or email promotions.
Emails are never sold or leased, and unsubscribing is available through links in messages.
Google Ads: Google may use cookies for advertising. Visitors may opt out of the DART cookie.
Information, policies, and terms may change in accordance with Canadian laws.
Contact our customer service team for inquiries.
All treatments carry risks, and clients acknowledge that services are not substitutes for medical care.
Visible results may require multiple sessions.
Unprofessional behavior may result in service termination.
By entering New Age Spa premises, clients accept the risks of exposure to COVID-19 and other health-related concerns.
By using the New Age Spa website or services, users agree to these Terms and Conditions.
Terms may be updated at any time without prior notice.
Users must be at least 13 years old; minors require parental consent.
All website and course content is protected and for personal use only.
Users are responsible for any content they generate or submit through the site.
The site may not be used for illegal, unauthorized, or harmful purposes.
Users are responsible for their activities and registrations.
Any form submission or online booking constitutes acceptance of these terms and automatic subscription to New Age Spa’s communications.
Website use involves inherent risks, including data breaches, viruses, or hacking. Users are advised to maintain up-to-date antivirus protection.
Website content is informational only and does not replace professional advice.
By visiting New Age Spa premises, clients assume responsibility for risks such as slips, falls, allergic reactions, or treatment side effects.
By using the website or visiting New Age Spa premises, users agree to indemnify and hold harmless New Age Spa Inc., its employees, and affiliates against any claims, damages, or liabilities.
To ensure SMS marketing is compliant, respectful, and beneficial to clients.
SMS messages are sent only with explicit, opt-in consent.
Every message includes a clear opt-out option.
Messages must be relevant, accurate, and valuable.
Every message includes New Age Spa’s name, contact details, and an opt-out option.
Limited to 2–4 messages per month, unless the client requests more.
Messages are sent only at appropriate hours (avoiding late-night or early-morning).
Clients can opt out anytime (e.g., by replying “STOP”).
Requests are honored immediately.
All practices follow Canadian Anti-Spam Legislation (CASL) and the Telephone Consumer Protection Act (TCPA).
Personal data is stored and transmitted securely.
Campaigns are regularly evaluated for performance and compliance.
Staff involved in SMS marketing receive ongoing compliance and best-practice training.
A designated team oversees SMS campaigns and resolves complaints promptly.
For any questions about these Terms, Privacy, or SMS policies, please visit:
👉 newagespa.ca/contact-us
